Participant | Respondent Help Center

Resolving Attendance & Incentive Payment Issues

I don't agree with a status or haven't been paid your incentive for participating in a research project?

Written by Kelly Gajer (he/him)
Updated over a week ago

Messaging A Researcher

Use the message feature in your profile dashboard when you need to contact a Researcher.

Written by Kelly Gajer (he/him)
Updated over a week ago

What is the Status of My Project? (Participant)

The status of the projects you apply for will change depending on whether or not you qualify.

Written by Kelly Gajer (he/him)
Updated over a week ago

What can I do to Get More Invitations to Participate in Research Studies?

Put your best self forward!

Written by Kelly Gajer (he/him)
Updated over a week ago

Contacting the Researcher about Your Attendance & Incentive Payment

Send the Researcher who conducted your study a message, asking them to mark you as Attended and process your incentive payment.

Written by Kelly Gajer (he/him)
Updated over a week ago

I Need to Cancel My Research Appointment

Written by Kelly Gajer (he/him)
Updated over a week ago

How do I Reschedule My Research Appointment?

We've made rescheduling your research appointment is easy!

Written by Kelly Gajer (he/him)
Updated over a week ago

I've Been Invited to Participate, Now What?

When you are invited to participate in a paid research you receive an SMS and an email.

Written by Kelly Gajer (he/him)
Updated over a week ago

How Do I Check in for My Virtual Appointment?

You may be asked by a Researcher to book time on their calendar, and sent a link to participate virtually, via your computer.

Written by Kelly Gajer (he/him)
Updated over a week ago

I Keep Applying for Research Projects, Why Haven't I Been Chosen?

Even if you're is 100% qualified, being selected for a project is based on many factors.

Written by Kelly Gajer (he/him)
Updated over a week ago

What Happens if the Researcher Cancels or No Shows?

If the Researcher cancels any scheduled booking within 4 hours of the study, the researcher is liable to pay the full incentive.

Written by Kelly Gajer (he/him)
Updated over a week ago

Incentive Payments & Fees

Understanding PayPal Incentive Payments

Written by Kelly Gajer (he/him)
Updated over a week ago

I Don't Have a PayPal Account

The only way to receive an incentive payment on the Respondent platform is via a confirmed PayPal.

Written by Kelly Gajer (he/him)
Updated over a week ago

Fulfillment Fee Explained

Participants are paid the advertised incentive amount by the Researcher, less a 5%, or a $1 fulfillment fee, whichever is higher.

Written by Kelly Gajer (he/him)
Updated over a week ago

I Have Participated in a Paid Interview, but Have Not Received My Incentive

After you complete a project, it is the responsibility of the Researcher to mark you as ATTENDED and process your incentive payment.

Written by Kelly Gajer (he/him)
Updated over a week ago

What is the Status of My Incentive Payment?

Completed your research project? Time to get paid!

Written by Kelly Gajer (he/him)
Updated over a week ago

I Have Been Paid My Incentive to the Wrong Email Address

Prevent future payments from being made to the wrong email address. Update the correct PayPal email address as soon as possible.

Written by Kelly Gajer (he/him)
Updated over a week ago

Where can Find My Project Incentive Payments?

You can easily view your incentive payment status on your profile dashboard.

Written by Kelly Gajer (he/him)
Updated over a week ago

Referrals

Understanding the Respondent Referral Process

Referrals show up under your "My Referrals" section. But first, they must meet certain criteria.

Written by Kelly Gajer (he/him)
Updated over a week ago

Respondent Referral Policy

Our referral program is intended for you to share Respondent with your connections (friends, family and co-workers).

Written by Kelly Gajer (he/him)
Updated over a week ago

Someone I Referred Doesn't Appear on My Referral Dashboard

Please do not contact the researcher regarding Referral bonuses

Written by Kelly Gajer (he/him)
Updated over a week ago

Respondent for Participants - The Basics

How Does the Respondent Platform Work?

Search for research projects, apply and qualify, and get paid for your opinions and feedback!

Written by Kelly Gajer (he/him)
Updated over a week ago

Topics!

Help Respondent curate your personalized project list of the interests and hobbies you're most passionate about! ❤️

Written by Kelly Gajer (he/him)
Updated over a week ago

Signing up as a Research Participant on the Respondent Platform!

You can sign up to be a Participant using your Name and Email address, or your Facebook or LinkedIn account!

Written by Kelly Gajer (he/him)
Updated over a week ago

Remote Projects vs. In-Person Projects

At Respondnet we have many ways to connect with a Researcher

Written by Kelly Gajer (he/him)
Updated over a week ago

Sharing Personal Identifiable Information (PII)

Protecting your Your PII is important to ensure the integrity of your identity.

Written by Kelly Gajer (he/him)
Updated over a week ago

Applying to Participate in a Project aka Screeners

You can review and select projects to apply for by clicking the "Browse Projects" tab in the top left of the page.

Written by Kelly Gajer (he/him)
Updated over a week ago

Creating a Participant Profile

Details in the Demographics

Researchers are looking for an understanding of the different characteristics of a population and how they inform the research study!

Written by Kelly Gajer (he/him)
Updated over a week ago

Participant Dashboard

Navigating Respondent is easy, and we help you make sure your profile is up-to-date, so Researchers see exactly what you have to offer!

Written by Kelly Gajer (he/him)
Updated over a week ago

Data Requests

Sometimes the Respondent platform might seem a bit uncooperative. 🐛 Our teams work hard to surface issues and find fixes.

Written by Kelly Gajer (he/him)
Updated over a week ago

Why should I add a personal video introduction? 📽

Researchers look for participants that meet their project requirements but are also knowledgeable and can speak clearly on a subject.

Written by Kelly Gajer (he/him)
Updated over a week ago

Adding Your Photo to Your Profile

At our core, Respondent's goal is to connect high-quality participants with opportunities to share their feedback, insight, and expertise.

Written by Kelly Gajer (he/him)
Updated over a week ago

Adding Your Social Media Account Links

Researchers are more likely to select participants with verified social media accounts.

Written by Kelly Gajer (he/him)
Updated over a week ago

My Social Media Accounts Won't Connect!

Here's our troubleshooting guide to add your social media accounts to your Respondent profile.

Written by Kelly Gajer (he/him)
Updated over a week ago

Which Skills Should I put in My Profile?

The skills in your profile say a lot about who you are, and help Researchers determine if you are the best fit for a project!

Written by Kelly Gajer (he/him)
Updated over a week ago

How Do I Edit My Participant Profile?

Transparency and fairness to the research community are key to our platform's success.

Written by Kelly Gajer (he/him)
Updated over a week ago

Work Email & Phone Verification

Why do I have to Verify My Work Email?

Researchers send invitations to those Participants they feel are the best fit!

Written by Kelly Gajer (he/him)
Updated over a week ago

How do I Add My Work Email?

Written by Kelly Gajer (he/him)
Updated over a week ago

I Haven't Received My Verification Email from Respondent

We've got a few tips if you can't find your verification email.

Written by Kelly Gajer (he/him)
Updated over a week ago

Location-Based Phone Number Verification

I am having trouble verifying my phone number

Written by Kelly Gajer (he/him)
Updated over a week ago