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What Happens if the Researcher Cancels or No Shows?
What Happens if the Researcher Cancels or No Shows?

If the Researcher cancels any scheduled booking within 4 hours of the study, the researcher is liable to pay the full incentive.

Justin L avatar
Written by Justin L
Updated over a week ago

If the Researcher does not show up for the scheduled session they are still obligated to provide you with payment. In this case, here are the steps you can take to ensure payment:

Reach out to the Researcher via the Messages option with the following message while editing the bold text with the appropriate day and time.


"I attended our session on (insert date here) at (insert time here), and per Respondent's terms, I am supposed to be paid for my time. You can see the cancellation policy here:

Please mark me as "Attended" for this session and issue my payment."
โ€‹Thank you

We suggest trying to reschedule at your convenience with the Researcher. If you are unable to do so, your status should be updated to Attended then Paid within 10 business days. If your status is not updated accordingly, please contact our support team so they can take action.

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