If the Researcher does not show up for the scheduled session they are still obligated to provide you with payment. In this case, here are the steps you can take to ensure payment:
Reach out to the Researcher via the Messages option with the following message while editing the bold text with the appropriate day and time.
Hello!
"I attended our session on (insert date here) at (insert time here), and per Respondent's terms, I am supposed to be paid for my time. You can see the cancellation policy here: https://help.respondent.io/en/articles/5489238-cancellation-policy
Please mark me as "Attended" for this session and issue my payment."
Thank you
We suggest trying to reschedule at your convenience with the Researcher. If you are unable to do so, your status should be updated to Attended then Paid within 10 business days. If your status is not updated accordingly, please contact our Support Team so they can help!
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!