Follow these steps to get your social media accounts added:
Use Chrome from Google on your desktop/laptop (we prefer Google Chrome)!
Open the link to your social media account. Copy and paste the link in the cell below the name of the site.
You may need to change your setting on Linkedin/Facebook, to allow 3rd party access to your title, location, and image. For example, on the LinkedIn site:
Once your social media connects successfully, you'll see this in your LinkedIn profile settings:
If you're still having issues:Clear your browsing history. Sometimes cached data prevents sign-ups on third parties.
Check for pop-up blockers or ad blockers preventing you from logging in. Pop-up blockers usually appear briefly in the upper right-hand corner of the search bar.
Log out and log back in LinkedIn/Facebook. You may have changed your password recently, which is preventing permissions from being granted to Respondent.
If you have not yet signed up for a Respondent account, please navigate to www.respondent.io > sign up > Get paid for participating in research interviews
Once you have created an account you will be able to find the projects you are interested in and apply to participate!
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!