Pro Tip:
Easily organize your projects at a glance. Use the drop-down menu, on the Project Dashboard to Filter by Status
When you apply to participate in research studies that you think are a good fit they will appear as SUBMITTED on your dashboard. Respondents are not paid to take the qualifying survey (also known as a "Screener Questionnaire" or "Screener").
All qualifying screener surveys will show a status of SUBMITTED upon completion. A "submitted" status only means that your screener was submitted to the researcher, it does not mean you have been selected for, or invited to, the study itself.
An invitation to participate in a project changes the status to INVITED. Look for an invitation email to and/or check the message thread on your Participant dashboard. You may also see an alert within your projects view, inside of the platform.
If you're selected to participate, you will choose a time that suits you from a calendar made available to you by the Researcher. After you select the time you'd like to meet the Researcher, your project status will change to SCHEDULED.
Upon completion of a project, you are paid the advertised incentive, minus a fulfillment fee, $1 or 5%, whichever is higher. The project status will change to PAID/PAYMENT SENT and you will receive payment via Tremendous (virtual gift card). Payment can typically take 5-7 business days to arrive and will be delivered to the primary email address on file with your Respondent participant account.
If a Tremendous incentive payment is delayed, please reach out to the Researcher via the in-app message thread in the project or click on the CONTACT button next to the name of the project, on your profile dashboard. Once a project is systematically "closed" by a researcher, the in-app messaging service is no longer available.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!