Sharing is caring, but not necessarily when it comes to your personal information, like your social security number, birth date, and bank account information.
What is Personal Identifiable Information?
Personal Identifiable Information (PII) is any information that could be used to identify you. This includes things like, but is not limited to:
Full name
Date of birth
Physical address
Email address*
Social Security Number
Phone number
Credit Card or Banking Information
Other information that could be used to find you
Respondent does not share your PII
When you created your Respondent account we asked for personal information, but only with your explicit consent. The PII we collect allows you to use the Respondent platform safely and with confidence.
The information you share helps Respondent connect you to research projects that are the best fit! We never share your PII with others without your explicit consent.
Opting in to Share Your Personal Email Address
*Email address - As of October 2022 we now allow Participants to opt-in and share their personal email addresses for a limited amount of time for the following types of research studies:
Unmoderated, Diary and Survey (Quantitative)
If you discover a study that feels like a good match, based on your skills and interests and see the following information before you start the screener, you are voluntarily opting in to share your email address with the researcher.
In the image below you can see that prior to starting the screener the Participant is shown a message stating that their email address will be shared with the Researcher if they are selected as a qualified participant for the study.
A reminder message is also included in the Project Details indicating that prior to starting the project the participant agreed to allow Respondent to share their email address with the Researcher.
Sharing your personal email address is optional, not mandatory. Please reach out to our helpful support team for more information by clicking on the Respondent logo in the lower right-hand corner of your screen when you are logged into the platform.
⚠️ Be extremely cautious when sharing your information
Respondent asks that you be extremely cautious when sharing your personal information with a Researcher. It becomes personal (pun intended!) when you are:
Asked to click on a URL link while taking a screener that takes you off of the Respondent platform and requests your PII on a document, like a Google form.
Asked to provide PII in the message thread on your project dashboard.
Asked to provide any PII during a virtual interview.
Be mindful of what you are being asked to provide in regard to your PII. When in doubt err on the side of caution and contact our Customer Support Team so we can take a look at the project details and what exactly the Researcher is asking you to share.
Information a Researcher may request, and when it is okay to provide it.
Phone number
A researcher might ask to contact you for a pre-screen, for follow-up questions, or to provide you with instructions for additional research assignments.
Signing an NDA
This is a contractual agreement and is often needed for you to participate in a project
Your personal website or social links
This is a good way for researchers to verify your work experience and qualifications for their project
To learn more about how Respondent protects your identity and PII, and to understand what information we collect and how it is used on the Respondent platform click on the Respondent Privacy Policy button below.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!