When it comes to project status issues, delayed incentive payments, missing incentive payments, incorrect profile or contact information, typographical errors in your profile, incorrect PayPal email address information, or most anything else, providing our Support Team with the following information upfront will help us help you more accurately and efficiently.
Please provide (at least) the following information when you reach out to Respondent's Support Team:
Your full name as it appears on your Respondent participant account
The primary email address associated with your Respondent account
The PayPal email address associated with your Respondent account
Your Participant ID/User ID (found in the top left corner of your participant profile, directly to the right of your profile picture). Your User ID will look something like this: "12345abcfb9a80b123d12abc" (without the quotation marks).
If you are reaching out specific to a project, in addition to the information listed above, the follow context would be incredibly helpful:
The entire project name, in full, as it appears in your project dashboard. As an example (screenshot below as well): "Does your home have a Central Heating and/or Central Air Conditioning?" or "Calling all people with debt (outstanding or recently paid off)!"
The original/full incentive promised and the date taken (which you can see be clicking into the project and viewing the Project Details, shown below).
