At a glance
When you’re paid: After the researcher confirms you attended/completed.
How you’re paid: Email from Tremendous → choose a gift card (e.g., VISA prepaid, Amazon, etc.) → redeem.
Typical timing: 7–10 business days from confirmation (not the study date).
Where to see your payment status
Go to your dashboard → Your Projects.
Statuses you’ll see: Payment Sent (issued via Tremendous) → Paid (redeemed).
How to redeem your incentive
When your status shows 'PAID', look for an email from Tremendous at your account email address.
Open the email and select a gift card of your choice depending on your region (e.g., VISA prepaid, Amazon, Nike, etc.).
Follow the redemption instructions by Tremendous.
Tip: Can’t find the email? Wait up to 10 business days after getting PAID, then check spam/junk and search for “Tremendous”.
When do I get paid? (timeline)
Most payments are received within 7–10 business days after the researcher confirms attendance.
Business days exclude weekends and public holidays.
If the study ended near a holiday/weekend, allow a little extra time.
Currencies & payout options
Are payments in USD?
All incentives are listed and paid in USD.
What can I redeem it for?
Tremendous shows available payout options by country/region at the time you redeem. Some options may involve currency conversion.
If you need a specific method/currency, check the Tremendous email before redeeming.
Fees (reminder)
Participant incentives are paid minus a fulfillment fee of 5% (minimum $1).
Examples: $60 → $57, $10 → $9.
Frequently Asked Questions
How long does it take to get paid on Respondent?
7–10 business days after the researcher confirms attendance.
How do I withdraw money from Respondent?
We don’t hold balances, so there’s no “withdrawal.” After your status shows Payment Sent, you will receive a Tremendous email to select your gift card incentive.
From the Tremendous email: open → pick a gift card option → redeem.
Does Respondent pay in USD?
Yes. Redemption options may convert based on your chosen method/region.
Troubleshooting
No Tremendous email: Wait 2 business days after Payment Sent, check spam/junk, then search for “Tremendous”.
You can also add rewards@reward.tremendous.com to your list of approved senders, then contact Respondent Support for additional assistance.
Late payment: If it has been more than 10 business days since attendance was confirmed, please message the researcher in the project thread. If you're unresponsive, you can contact our Support Team with the project link.