Respondent doesn't have an official Resolution Center, but our Customer Support Team is happy to look into the details of a research project you participated in if you disagree with your attendance or project status, or if your incentive payment for participation is delayed beyond 7-10 business days.
Remember, your honesty, accuracy, and transparency are what the Researcher was looking for when you were chosen to participate. We base our investigation of your payment issue on these (and other) important factors.
The date & time of your scheduled meeting with the researcher.
The exact name of the research project.
Your log-in email address.
Your PayPal email address.
Screenshots:
Emails from the Researcher or Respondent
Messages from the Researcher
Proof you were logged in and ready to start the interview at the scheduled time.
The more information you can provide us upfront the faster we can investigate your payment issue. Our Customer Support Team will take all of your information into account. After reviewing your information, we contact the researcher for information related to your participation.
Your incentive payment and attendance status are solely at the discretion of the researcher. If our Customer Support Team finds conflicting information during the investigation process, we will take into account all of the information we have and we will strive to make a fair and reasonable resolution.
We ask that you give our team a minimum of seventy two (72) business hours to investigate your case. Please know that these investigations and follow up can take longer than expected, and that duplicate outreach attempts will reset your place in our queue and cause additional delays.
Notice on Delayed Payments: Please note that most projects on the Respondent platform are paid within 7-10 business days of your completion of tasks/completion of the project participation. In some instances, due to circumstances outside of Respondent's control (as payments come directly from the researcher via our platform, not from Respondent), payments may be delayed beyond this initial 7-10 business day period.
Delayed Payment Action Plan: If your participation incentive payments is delayed beyond the 7-10 business day period outlined about, please reach out to the researcher directly using the in-app messaging tool built into the Respondent platform. If multiple attempts to contact the researcher in-platform are unsuccessful, please contact our Support Team and we will reach out to the researcher on your (and other participants) behalf to initiate payment.
Important Note: Acceptance of payments from Researchers outside of the Respondent platform is strictly prohibited. Payments made from Researchers should always be completed in platform and paid via PayPal.
Please Note: Respondent reserves the right review and audit all accounts on the platform, including those of Researchers, Partners and Participants, and the profiles, projects and participation they represent. Occasionally, we may remove any/all of the previously listed if we find they violate our Respondent Code of Conduct, Terms of Service, Privacy Policy, or platform quality standards. In some unique instances, as a result of these removals, we may be unable to continue communication threads, follow up or close out tasks or projects, provide additional information, or issue incentive payments.