Filtering
You can filter the audience based on location and gender. Participants who do not meet these criteria will not be able to apply to participate in your project.
Targeting
You can target specific industries or job titles. Targeting an audience through these criteria helps our platform send out invitations to apply for your project. They do not qualify or disqualify participants.
Qualifying
You can qualify participants based on Education, Ethnicity, and Age. Participants who meet the criteria you set up here will still be able to apply to your study, but they will be considered “Not Qualified” and will not count toward your target of qualified participants.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!