Audience Filtering lets you filter participants based on gender, location, and participation history from being able to complete your project. When you set up a filter, people who do not meet the criteria will not be sent forward as a qualified response in your project.
The Filtering options also influence who we automatically send your study to in our marketplace.
Filtering Options: Location, Gender, and Past Participation
Location
For both in-person and remote studies you are required to include a location for your target audience or the location of your project.
For remote studies, we recruit in a 250 km radius from each city listed. For in person, it's a 100 km radius from the address of the study!
People who are not located near or in your desired location will not be able to participate. They will see this error message: Unfortunately, this study is not available for people in your geographic region. Thanks for your interest!
Gender
All project types can be filtered by gender, but this gender filtering is not required. Anyone whose profile doesn’t meet the gender filter, will not be able to apply to participate in your project. They will see this error message: Unfortunately, you do not meet the criteria for this study. Thanks for your interest!
Past Participation
In all project types, you can exclude participants who have previously participated in your organization's projects from applying to participate. This can also be configured to only consider participation over a given number of trailing months. Anyone whose profile doesn’t meet the past participation filter will see this error message: This project is not available based on your participation history. You can still earn by referring others using your referral link on the right!
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!