The launch of Respondent's Auto-Complete and Auto-Pay features are designed to streamline workflows, cut down on manual tasks, reduce repeat actions from Researchers, and move us closer to a fully automated workflow from start to finish. Those Researchers looking to add tips in addition to their set incentive amounts, will still want to use manual payments for Participants at this time.
Pro Tips for Tipping:
- If Researchers would like to add a tip in addition to their incentive amount, manual pay is the way!
- In a scenario where a Researcher wants to leverage Auto-Pay but has a standalone Participant they would like to tip, a seventy two hour window exists after the Participant is marked as completed/attended in which manual payments may be made.
- In this scenario, you will need to manually pay all completed Participants since our platform defaults to bulk payments. While you must manually pay all Participants in this instance, you can choose to add a tip to just one Participant, same as you do today.
- Following this workflow will remove all Participants from the Auto-Pay queue at this time.
- Future Participants in the project will still be eligible for Auto-Pay!
Additional information on Auto-Pay and Auto Complete, along with a full list of FAQs, can be found, here!
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!