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Integrations

In the Details section, navigate to your preferred methodology and discover a world of project integration opportunities!

Written by Jeremy Katzman

Lookback

Lookback is a customer research platform that helps researchers collect feedback from customers on their product, website, or prototype.

The Lookback integration allows researchers to track participant activity on Lookback within the Respondent dashboard. Our integration will support usability testing, task analysis, and concept/prototype feedback.

Researchers can automate participant tracking and clickthrough into Lookback video session recordings from the Respondent project dashboard. Match completed research studies when it comes time to pay participants on the Respondent platform.

Click on the Lookback button for more information.

Lookback

SurveyMonkey

Designed to simplify the research process, our latest integration with SurveyMonkey effortlessly connects researchers to participants.

Researchers can recruit participants from the Respondent platform and invite them to join the SurveyMonkey study. Respondent will automatically detect when participants have completed the survey and mark them as attended, making large quantitative research project management quick and painless.


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To Integrate your SurveyMonkey account:

  • Log into Respondent.

  • In the main project dashboard, click on Team Integrations.

  • Find SurveyMonkey and click on the blue Connect button.

  • You'll be redirected to SurveyMonkey to authorize the integration.

Click on the SurveyMonkey button for more information.

SurveyMonkey

Respondent plays nice with a wide range of popular tools in the research tech-stack. Explore our Research Integrations page to learn more or write to us with suggestions.

How to reach Respondent Support:
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1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
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2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
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3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
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4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
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We look forward to helping you! Thanks for being the best part of Respondent!
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