The all new Completion Confirmation URL feature helps Researchers know when their research study participants have completed all required tasks and "closed the loop." New alerts throughout the tool, and new actions/prompts help Participants confirm that all tasks have been completed, and will notify Researchers in platform as such.
The Completion Confirmation URL features will directly tie into additional automation enhancements coming soon to the Respondent platform. Stay tuned!
The features described here can be used when you are recruiting participants for surveys or unmoderated studies.
Setup
Begin by setting up a project and selecting either Survey or Unmoderated Study as the methodology.
Notice that when selecting a Custom URL task, there is now a Completion Confirmation URL.
We recommend adding a question to your survey to collect the Participant ID.
When configuring your survey for the study, make sure to include the necessary information to associate a completed participant task with a survey response.
Collecting the Participant ID in the survey will allow you to associate their completion of the task in Respondent to the survey response.
The Completion Confirmation URL should be added to the end of your survey after all questions have been answered.
The survey link can be added during project setup or while inviting a Participant.
Recruiting
Once a participant has applied to your study you will invite them the same way you do today. If needed, you can also edit the survey URL or special instructions at this time.
Participant Perspective
As a participant is getting ready to complete a survey, they will now be prompted to copy their Participant ID and start the project.
The Participant will complete the survey by pasting their Participant ID and can follow the Respondent-provided URL at the end of the survey to see a confirmation that all is completed.
Using the completes tab
As a researcher, I will be able to quickly see which Participants have completed my survey from Respondent. I can reference their Participant ID and download the data from this table to check against survey responses. When satisfied, I can mark a Participant as having attended to complete their participation in the study.
As always, our Support Team is here to help! Please chat us directly using the little blue "chat bubble" in the bottom right corner of your screen!
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!