At Respondent, we get it. Researchers know how critical high-quality participants are to getting high-quality research insights. However, running a research study – especially an Unmoderated study with many participants – requires significant time and energy.
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From the sign-up phase to ensuring each task is completed, and getting all participants marked as attended and paid for their participation is enough to fill a whole day!
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The Unmoderated study's peripheral steps can easily chip away at the researcher's focus. They may be essential to get participants paid for their time, but these constant distractions can hinder the delivery of the quality insights the project was designed to uncover.
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We know that a researcher's time is valuable. To that end, we created a few Bulk Action features to help you seamlessly transition your participants through each research study.

After you've met with your participants, you can choose to mark them attended individually, or all at once! When participants are marked attended, their status button will change to PAY.
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We'd love your feedback on these new bulk Invite and Attendance features - select from one of the faces below to let us know what you think!

There's more to love! Check out our new Unmoderated email visibility feature. Streamline your research process and connect your favorite third-party research tools. Close the loop faster so you can focus on what counts - the data!

How to reach Respondent Support:
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1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
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2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
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3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
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4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
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We look forward to helping you! Thanks for being the best part of Respondent!
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