Refund Policy

Can I get a refund? Do I qualify for a refund?

Justin L avatar
Written by Justin L
Updated over a week ago

Marketplace Charges

Respondent believes in honest pricing: You only pay for interviews you actually conduct.

Since marketplace charges happen after the interviews, we do not offer any refunds.
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If the study is canceled, or if the platform fails to fill the project with qualified candidates, and you do not end up interviewing any respondents, you are not charged.

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