When reviewing participants who have qualified for your project based on their screener responses and qualifying criteria, you may determine that an individual is not a good fit for your study and decide to disqualify them.
You can Disqualify qualified participants on the Participants page by clicking the 'Disqualify' button.
What effect will disqualifying a participant have on recruitment for my project?
Disqualifying a participant will keep the participant from counting towards your study's recruitment target so that you can find a better participant for your study.
What effect will disqualifying a participant have on the participant's status with Respondent?
Disqualifying a participant from your study does not prevent the participant from joining future studies with you or other researchers, so you can use disqualification to hone your participant pool for maximum quality.
Will participants know that I've disqualified them from my study?
No, participants do not know whether or not they qualify for your project, and disqualifying them will not alert them in any way.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
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