How to Add Your Work Email
Click Settings in the top navigation bar.
Select Professional background from the left sidebar.
Enter your work email address in the Work email field.
Click the Verify work email button.
Check your work inbox (and spam/junk folder) for a verification email from Respondent.
Click the button in the email to confirm.
Professional background page showing work email field
Note: Your work email must have a unique business domain — one that matches your company's website. Consumer-grade domains like @gmail, @yahoo, @hotmail, @outlook, @icloud, and @protonmail are not accepted.
Re-verification
You'll be required to re-verify your work email every 90 days. Respondent will send a one-time verification email; other than that, your work email will not be used for marketing, alerts, or any other communication.
What If I Don't Have a Work Email?
No problem, you can still browse and apply to B2C (General Population) studies using just your personal email and phone number. If you get a work email in the future, you can add and verify it at any time from Settings → Professional background.
You can also use the "Eligible only" toggle and Filter options on the Projects page to find studies that match your current profile.
Troubleshooting
I don't see the work email field: Make sure you've selected an employment status other than "Unemployed" or "Student" in the Employment status field at the top of the Professional background page. The work email field appears below once an active employment status is selected.
The verification email didn't arrive: Check your spam, junk, and trash folders. Make sure your inbox isn't blocking emails from noreply@respondent.io. Some companies block outside emails. Check with your IT team if needed.
The verification link didn't work: Copy and paste the link from the email directly into your browser. Make sure you're logged in to Respondent when you click it. Try using Google Chrome for the best results.
For more on why work email verification is required, see Why do I have to Verify My Work Email?
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!