Why is a Work Email required to apply to some research projects?

Respondent uses the work email you provide for verification purposes only. In order to qualify for Industry Professional studies targeted towards participants in a specific set of industries with specific skills, participants are required to have a verified work email on their account.

An essential part of Respondent's mission is to deliver participants whom they say they are to Researchers.

Respondent never provides your verified work email to any Researcher without your consent. Read more about Respondent's Data Security and Privacy Policy.


Requirements

  • An email with a professional (high-level) domain must be entered in the "Work Email" field on the third page of your account set up, or updated in your profile in the Employment Section.

  • Yahoo, Gmail, Hotmail, iCloud, and other generic domains will not be accepted for verification purposes.

  • Verify your work email by clicking on the blue 'Verify Work Email' link to the right of the field where you enter your work email address.


  • Clicking on the link sends a verification 'token' (URL link) to your work email inbox.

  • For example, your URL token might look like this:

    https: //app.respondent.io/verify/62214af5d759cc0012f46756/workemail/ 123456789abcdefgh20132

  • Look for the words "verify" and "workemail" in the URL token. 👀


  • Repeatedly clicking on the 'Verify Work Email' link generates a brand new URL token, which cancels out the previous tokens. Take your time. You'll fair better during the verification process.

  • If the email verification isn't successful, you can reach out to our Customer Success team for assistance!


TROUBLESHOOTING:


PRO TIPS:

  • Google chrome (our most optimized browser) allows pop-ups and clears your cache. If the button doesn’t work, then copy the verification URL in the email, log in to Respondent, and then paste it into your browser.

  • We recommend that you check your junk/spam folder and check that your work email is not blocking emails being sent from noreply@respondent.io.

  • Occasionally, we have found some companies block outside emails. Ask your IT team or Admin for more information.


Remember, there are two types of audiences for studies on Respondent:

  • General Population

  • Industry Professional

If you can't verify a work email right now, you are always able to participate in our wide array of General Population studies without a verified work email.

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