Firstly, congratulations! You are one step closer to getting paid for research and I'm sure the researchers are eager to learn more about the insights you can offer. The next steps for now depend on the type of research study you have been invited to, as detailed below.
Moderated Studies
Check your email for a link to the Researcher's project calendar. You can click on the name of the project in the email, or find the project in your profile. You can access the Booking two ways on your project dashboard.
Unable to book a time on the Researcher's calendar? Don't panic!
Some email/browsers "strip the link" to the calendar. Here is a workaround. Follow these steps: Log In > Browse Projects > Book, or Book straight from the project card. (look up at the images)
There is no availability.
The study has been filled with qualified candidates. Sometimes researchers invite more candidates to ensure they reach their target number of interviews in a timely manner.
The Researcher has not updated their calendar settings to reflect their availability.
When there is no availability on the calendar, we suggest you contact the Researcher via the "There is no availability" box located in your invitation email.
Unmoderated Studies
If you are invited to participate in an unmoderated study, there is no calendar link. The link you receive in the email is the link to begin participating.
To ensure you secure a spot in the unmoderated research session, it is suggested you begin your participation as soon as possible.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!