Refund Policy

Refund Policy Can I get a refund? Do I qualify for a refund?

 Marketplace Charges 

Respondent believes in honest pricing: You only pay for interviews you actually conduct. 

Since marketplace charges happen after the interviews, we do not offer any refunds.

If the study is cancelled, or if the platform fails to fill the project with qualified candidates, and you do not end up interviewing any respondents, you are not charged.

Respondent Management System

Monthly charges for the use of the Respondent Management System are recurring. We do not offer refunds on RMS charges. 

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