# Respondent Help Center > Help center for Respondent ## Community - [Collecting a Participant's Personal Identifiable Information \(PII\)](https://help.respondent.io/en/articles/5486175-collecting-a-participant-s-personal-identifiable-information-pii.md): Can I collect participants personal information? - [Respondent Data Security and Privacy](https://help.respondent.io/en/articles/5468239-respondent-data-security-and-privacy.md): Respondent is committed to protecting the data of our users, both Researchers, and Participants alike! - [Respondent Code of Conduct & Best Data Practices](https://help.respondent.io/en/articles/5465070-respondent-code-of-conduct-best-data-practices.md): Using the Respondent platform as a Participant means you agree to the following code of conduct and Data Practices \(shown below\). ## Participant - [Resolving Attendance & Incentive Payment Issues](https://help.respondent.io/en/articles/5528593-resolving-attendance-incentive-payment-issues.md): Do you disagree with a project status or are you facing payment delays for your participation? - [What is the Status of My Project? For Participants!](https://help.respondent.io/en/articles/5456442-what-is-the-status-of-my-project-for-participants.md): The status of the projects you apply for will change depending on how you answer the screener and whether or not you qualify! - [I've Been Invited to Participate, Now What?](https://help.respondent.io/en/articles/5464495-i-ve-been-invited-to-participate-now-what.md): When you are invited to participate in a paid research study you receive an SMS and an email. - [What Happens if the Researcher Cancels or No Shows?](https://help.respondent.io/en/articles/5456464-what-happens-if-the-researcher-cancels-or-no-shows.md): If the Researcher cancels any scheduled booking within 4 hours of the study, the researcher is liable to pay the full incentive. - [What information is helpful when you contact Respondent's Support Team?](https://help.respondent.io/en/articles/11131551-what-information-is-helpful-when-you-contact-respondent-s-support-team.md): Providing some key details upfront helps our Support Team troubleshoot and resolve your issue quickly. Here's what to include. - [Participant Profile Picture How-To & FAQs](https://help.respondent.io/en/articles/11132729-participant-profile-picture-how-to-faqs.md): Need to upload a new profile photo or having issues uploading your profile photo? Check this article out for help! - [Why was I marked as Disqualified? Was I Disqualified in Error?](https://help.respondent.io/en/articles/12053068-why-was-i-marked-as-disqualified-was-i-disqualified-in-error.md): Has a Researcher or Trusted Partner marked you as "Disqualified?" There are many reasons for this, and they are not bad! More below! - [What are your Support Team hours? I am a Participant and need to contact Support!](https://help.respondent.io/en/articles/12083745-what-are-your-support-team-hours-i-am-a-participant-and-need-to-contact-support.md): Trying to get in touch with our Support Team? Look no further! - [Wrong Account Type? Are you looking to sign up for a Participant account instead of a Researcher account?](https://help.respondent.io/en/articles/12084154-wrong-account-type-are-you-looking-to-sign-up-for-a-participant-account-instead-of-a-researcher-account.md): Signed up for the wrong account type? Here's how to tell which account you need and how to fix it. - [Phone Number and Email Verification for Participant Accounts](https://help.respondent.io/en/articles/12091943-phone-number-and-email-verification-for-participant-accounts.md): We use various Phone Number and Email verification tools to confirm your identity, verify your account, and ensure safety and security. - [Taking your AI interview](https://help.respondent.io/en/articles/15688934-taking-your-ai-interview.md): Everything you need for your AI interview, from what to expect to finishing up. - [Fixing audio, video, or connection problems \(AI Interviews\)](https://help.respondent.io/en/articles/15688938-fixing-audio-video-or-connection-problems-ai-interviews.md): Quick fixes for microphone, camera, and connection issues during your AI interview. - [Session Privacy Notice](https://help.respondent.io/en/articles/15688979-session-privacy-notice.md): Version 1.0 · Effective 29 June 2026 - [Where Can I Find My Project Incentive Payments?](https://help.respondent.io/en/articles/5465056-where-can-i-find-my-project-incentive-payments.md): You can easily view your incentive payment status on your profile dashboard. - [Respondent Referral Policy for Participants](https://help.respondent.io/en/articles/5464425-respondent-referral-policy-for-participants.md): Our referral program is intended for you to share Respondent with your professional network, friends, family, and beyond. - [How Respondent works \(and how to earn money\)](https://help.respondent.io/en/articles/5456426-how-respondent-works-and-how-to-earn-money.md): Earn money with Respondent: discover remote or in-person paid research studies, apply via an unpaid screener, get invited by researchers, and earn money - [What are the different projects on Respondent?](https://help.respondent.io/en/articles/5464037-what-are-the-different-projects-on-respondent.md): What’s the difference between remote and in-person paid research on Respondent? See how each works, how scheduling and payments work. - [Sharing Personal Identifiable Information \(PII\)](https://help.respondent.io/en/articles/5541392-sharing-personal-identifiable-information-pii.md): Protecting your Your PII is important to ensure the integrity of your identity. - [Screener Explained: How to qualify for studies](https://help.respondent.io/en/articles/12552492-screener-explained-how-to-qualify-for-studies.md): What is a screener? Learn how screeners work, tips to qualify, and partner double screening. - [Getting paid on Respondent \(timeline, currencies & how to redeem\)](https://help.respondent.io/en/articles/12552519-getting-paid-on-respondent-timeline-currencies-how-to-redeem.md): After you attend/complete a study and the researcher confirms attendance, your incentive is issued on-platform and delivered via Tremendous. - [How to get selected for a study in Respondent](https://help.respondent.io/en/articles/12552530-how-to-get-selected-for-a-study-in-respondent.md): Researchers invite participants who meet their criteria. Use this checklist to optimize your participant profile for job title, industry, tools, company size, region/time zone, languages, availabil... - [Earning with Respondent: What to Expect!](https://help.respondent.io/en/articles/12552545-earning-with-respondent-what-to-expect.md): Earn money on Respondent by completing paid research studies. Rates vary depending on the method and length. Researchers select who to invite, and incentives are paid via Tremendous within approxim... - [Is Respondent legit and safe?](https://help.respondent.io/en/articles/12552563-is-respondent-legit-and-safe.md): Respondent is a legit, safe place to do paid research. You get paid through Tremendous after the researcher marks you as attended. - [Adding Your Social Media Account Links](https://help.respondent.io/en/articles/5468142-adding-your-social-media-account-links.md): Adding your social media links helps researchers verify your identity and increases your chances of being selected for studies. - [My Social Media Accounts Won't Connect!](https://help.respondent.io/en/articles/5470698-my-social-media-accounts-won-t-connect.md): Here's our troubleshooting guide to add your social media accounts to your Respondent profile. - [Which Skills Should I Put in My Profile?](https://help.respondent.io/en/articles/5468125-which-skills-should-i-put-in-my-profile.md): The skills on your profile help Respondent match you with relevant studies and help researchers decide whether you're the right fit for their project. The more accurately your skills reflect your e... ## Researcher - [Pricing Details for Researchers](https://help.respondent.io/en/articles/7277356-pricing-details-for-researchers.md): A guide to pricing, credits, and purchasing options for researchers! - [Participants - Qualified vs Not Qualified?](https://help.respondent.io/en/articles/5901831-participants-qualified-vs-not-qualified.md): When reviewing candidates for your project, the most critical question is: Is this participant qualified or not? - [Bulk Actions - Participant Dashboard](https://help.respondent.io/en/articles/6613679-bulk-actions-participant-dashboard.md): Simultaneously invite participants to join your research studies and mark participants attended with a single click! - [Copy & Duplicating a Project](https://help.respondent.io/en/articles/5489373-copy-duplicating-a-project.md): How can I duplicate a project? How can I edit my project after publishing it? - [Cancel or Reschedule a Booking](https://help.respondent.io/en/articles/5489132-cancel-or-reschedule-a-booking.md): How do cancel a booking? How do reschedule with a participant? - [A Participant Didn't Show Up!](https://help.respondent.io/en/articles/5489106-a-participant-didn-t-show-up.md): Participant No-Show: What do I do if a Respondent doesn’t show up? Can I reschedule a No-Show? - [Disqualifying Qualified Participants](https://help.respondent.io/en/articles/5488893-disqualifying-qualified-participants.md): A participant wasn't really qualified for my project... How do I disqualify participants? - [Reporting a Participant](https://help.respondent.io/en/articles/5488736-reporting-a-participant.md): A respondent was untruthful, was not who they said they were, did not provide any value - [Hide or Unhide Participants](https://help.respondent.io/en/articles/5486319-hide-or-unhide-participants.md): I have accidentally hidden someone, how can I un-hide them? I don't want to view a participant, how can I hide them? - [How Scheduling "Buffering" Works](https://help.respondent.io/en/articles/5486213-how-scheduling-buffering-works.md): Why isn't the Schedule Buffer working? Why can't participants book back-to-back? - [Exporting Your Participant Responses](https://help.respondent.io/en/articles/5482434-exporting-your-participant-responses.md): Need a CSV or Excel spreadsheet of your screener responses? - [Adding Colleagues and Research Assistants to Your Organization](https://help.respondent.io/en/articles/5473484-adding-colleagues-and-research-assistants-to-your-organization.md): To keep things neat and tidy, Respondent allows 1 Owner per Organization, or what we commonly refer to as the ORG - [Completion Confirmation URL: Surveys and Unmoderated Studies](https://help.respondent.io/en/articles/8557849-completion-confirmation-url-surveys-and-unmoderated-studies.md): Respondent's new Completion Confirmation URL feature for Researchers, detailed below! - [Auto-Complete & Auto-Pay for Research Studies](https://help.respondent.io/en/articles/8838564-auto-complete-auto-pay-for-research-studies.md): We are excited to announce the addition of Auto-Complete and Auto-Pay functionality to the Respondent platform! - [Adding Incentive Tips: Auto-Pay](https://help.respondent.io/en/articles/8838825-adding-incentive-tips-auto-pay.md): Adding tips to your Research Project Incentives works a little bit differently with Auto-Pay \(as of January 2024\). - [My Research Project is "Pending" and/or Awaiting Approval](https://help.respondent.io/en/articles/10087353-my-research-project-is-pending-and-or-awaiting-approval.md): Information on recently posted projects awaiting Project Review and projects held in the "Pending" stage can be found here! - [What are your Support Team hours? How do I contact Respondent Support?](https://help.respondent.io/en/articles/12068944-what-are-your-support-team-hours-how-do-i-contact-respondent-support.md): Trying to get in touch with our Support Team? Look no further! - [Unable to add Credit or Payment Card, Credit Card Decline, Payment Errors](https://help.respondent.io/en/articles/12083942-unable-to-add-credit-or-payment-card-credit-card-decline-payment-errors.md): Attempting to add a credit card and getting an error? Are your transaction attempts being declined? We are here to help! - [Creating a Project with an AI-Powered Setup](https://help.respondent.io/en/articles/14685304-creating-a-project-with-an-ai-powered-setup.md): Respondent's AI-powered project setup helps you go from a research goal to a ready-to-launch project in minutes. - [Target participants with new profile attributes](https://help.respondent.io/en/articles/15284881-target-participants-with-new-profile-attributes.md): Target participants more precisely using expanded profile attributes when setting up your study. - [A Guide to Creating Screener Surveys](https://help.respondent.io/en/articles/5672495-a-guide-to-creating-screener-surveys.md): A successful screener survey is crucial for attracting and qualifying the right participants for your research project. - [28-Day Auto-Pause](https://help.respondent.io/en/articles/6373845-28-day-auto-pause.md): Why is my research project paused? Believe it or not, our 28-day project pause feature increases engagement with our community of participants! - [Setting up an Organization and Team](https://help.respondent.io/en/articles/5473491-setting-up-an-organization-and-team.md): What is an Organization? How do I set up an Organization? - [Pre-Payments for Projects & How Pre-Payments are Calculated](https://help.respondent.io/en/articles/13257317-pre-payments-for-projects-how-pre-payments-are-calculated.md): Projects will now require a partial pre-payment \(not a charge/fee\) in some instances on the Respondent platform, based on your existing account balance. Find out more below! ## Calendar & Scheduling - [What if I Don't Need to Use the Respondent Calendar?](https://help.respondent.io/en/articles/6322978-what-if-i-don-t-need-to-use-the-respondent-calendar.md): In essence, you do. 😎 It helps you track your Participant's "attendance" and get them paid the incentive they deserve for participating. - [Calendar Availability](https://help.respondent.io/en/articles/5485657-calendar-availability.md): Our calendar feature lets Participants schedule time with Researchers. - [Google Calendar Integration](https://help.respondent.io/en/articles/5485724-google-calendar-integration.md): We make it easy for Researchers to sync a Google calendar with a research project calendar! - [Deactivate or Activate Your Calendar](https://help.respondent.io/en/articles/5485756-deactivate-or-activate-your-calendar.md): How to enable/disable scheduling? How do I make my calendar work? - [Calendar & Booking Details](https://help.respondent.io/en/articles/5486041-calendar-booking-details.md): How can I edit my calendar name? How can I change the booking details? - [Can I Share a Calendar Across Projects?](https://help.respondent.io/en/articles/5486266-can-i-share-a-calendar-across-projects.md): I have two projects running, I want to avoid overlap - [Calendar Time Zone](https://help.respondent.io/en/articles/5691687-calendar-time-zone.md): Set your time zone in your account to keep your scheduled meetings organized correctly in your project dashboard. - [Calendar - Advanced Availability Options](https://help.respondent.io/en/articles/6173731-calendar-advanced-availability-options.md): Here are some tips to really make your calendar optimal! - [Calendly Integration & User Guide](https://help.respondent.io/en/articles/13407812-calendly-integration-user-guide.md): Respondent now supports Calendly integration \(paid Calendly accounts only\)! Learn more below! ## Creating a Project - [Unmoderated Research Methodology](https://help.respondent.io/en/articles/6637229-unmoderated-research-methodology.md): Discover a new simplified and faster ways to manage your research participants! - [Integrations](https://help.respondent.io/en/articles/6945908-integrations.md): In the Details section, navigate to your preferred methodology and discover a world of project integration opportunities! - [Ask the Best Screener Questions 📋](https://help.respondent.io/en/articles/7033275-ask-the-best-screener-questions.md): Qualify the right participants and gain real-time feedback to improve your products, services or business. - [How to Set Up your Research Project Details](https://help.respondent.io/en/articles/5486508-how-to-set-up-your-research-project-details.md): Your research project should include all the important details your Participants need to know. - [How to Write a Great Project Title and Description](https://help.respondent.io/en/articles/5485770-how-to-write-a-great-project-title-and-description.md): How to optimize your project to attract more qualified participants - [Lookback Integration](https://help.respondent.io/en/articles/6773633-lookback-integration.md): Streamline your user research process! Lookback helps you collect feedback from customers on your products, website, or prototype. - [Industry Professionals \(B2B\) or General Population \(B2C\)? Which do I choose?](https://help.respondent.io/en/articles/5486300-industry-professionals-b2b-or-general-population-b2c-which-do-i-choose.md): When selecting between industry professionals \(B2B\) and general population \(B2C\) recruits there are several things to consider! - [Adding an NDA to your project](https://help.respondent.io/en/articles/5489121-adding-an-nda-to-your-project.md): Can I make participants sign and NDA, Terms of Use, or Terms of Service? - [Research Method and Types of Research Projects](https://help.respondent.io/en/articles/5489302-research-method-and-types-of-research-projects.md): What kind of research can I do on Respondent? - [Editing your Project](https://help.respondent.io/en/articles/5489385-editing-your-project.md): How can I edit my project details? How can I edit my screener or qualifying questions? - [A Quick Service Guide for Researchers](https://help.respondent.io/en/articles/5482826-a-quick-service-guide-for-researchers.md): Welcome to Respondent! Whether you're new or looking to enhance your research skills, here are our top tips for success. - [Respondent Google Forms Integration for survey participant tracking](https://help.respondent.io/en/articles/8632849-respondent-google-forms-integration-for-survey-participant-tracking.md) - [Advanced screener questions: File upload, Ranking, and Matrix](https://help.respondent.io/en/articles/16157181-advanced-screener-questions-file-upload-ranking-and-matrix.md): How to set up File upload, Ranking, and Matrix screener questions, what participants see, and which ones can screen people out. ## Invitations - [How to Invite Respondents to a Diary Study](https://help.respondent.io/en/articles/5486045-how-to-invite-respondents-to-a-diary-study.md): I'm running a Diary Study, how can I organize this correctly with Respondent? - [Cancel an Invitation](https://help.respondent.io/en/articles/5489001-cancel-an-invitation.md): I accidentally invited the wrong participant... How can I un-invite a participant? ## Participant Profile - [How do I Add My Work Email?](https://help.respondent.io/en/articles/5467769-how-do-i-add-my-work-email.md): Adding and verifying a work email unlocks access to B2B \(Industry Professional\) studies, which typically offer higher incentives. - [Why do I have to Verify My Work Email?](https://help.respondent.io/en/articles/5467826-why-do-i-have-to-verify-my-work-email.md): Researchers send invitations to those Participants they feel are the best fit! - [Your Profile Details: What to Fill In and Why It Matters](https://help.respondent.io/en/articles/6119942-your-profile-details-what-to-fill-in-and-why-it-matters.md): A complete profile means more relevant invitations and a higher chance of getting selected. - [Why Can't I Edit My Participant Profile?](https://help.respondent.io/en/articles/5468173-why-can-t-i-edit-my-participant-profile.md): To keep things fair for the research community, Respondent limits how often you can edit certain profile fields. - [What can I do to Get More Invitations to Participate in Research Studies?](https://help.respondent.io/en/articles/5468316-what-can-i-do-to-get-more-invitations-to-participate-in-research-studies.md): Put your best self forward! ## Tremendous Payments & Getting Paid - [What is the Status of My Incentive Payment?](https://help.respondent.io/en/articles/5456523-what-is-the-status-of-my-incentive-payment.md): Completed your research project? Time to get paid! - [I Have Participated in a Paid Interview, but Have Not Received My Incentive](https://help.respondent.io/en/articles/5464984-i-have-participated-in-a-paid-interview-but-have-not-received-my-incentive.md): After you complete a project, it is the responsibility of the Researcher to mark you as ATTENDED and process your incentive payment.   - [Why is my participation incentive lower than expected?](https://help.respondent.io/en/articles/5465041-why-is-my-participation-incentive-lower-than-expected.md): Fulfillment and Processing fees and Tax/Annual Tax information can be found below! - [Payment Options for Participants - Tremendous](https://help.respondent.io/en/articles/11428299-payment-options-for-participants-tremendous.md): We are rolling out Tremendous virtual Gift Card payments to participants, providing even more flexibility. More information below! - [Payment Options for Participants - Tremendous FAQs](https://help.respondent.io/en/articles/11473269-payment-options-for-participants-tremendous-faqs.md): We are rolling out Tremendous virtual Gift Card payments to participants, providing even more flexibility. FAQs are below! ## Paying & Tracking Project Incentives - [Paying Participant Incentives](https://help.respondent.io/en/articles/5489331-paying-participant-incentives.md): How and when are participants paid their incentives? - [Setting your Incentive](https://help.respondent.io/en/articles/5489350-setting-your-incentive.md): Post the incentive you want to pay Participants in the Details section of the screener survey. - [Respondent Typeform integration guide](https://help.respondent.io/en/articles/8639302-respondent-typeform-integration-guide.md): How to use Respondent with Typeform to recruit, track and pay survey participants - [Respondent Qualtrics integration guide for surveys](https://help.respondent.io/en/articles/8648695-respondent-qualtrics-integration-guide-for-surveys.md): Recruit on Respondent for research on Qualtrics and automate participant tracking - [Respondent Jotform integration for survey completion tracking](https://help.respondent.io/en/articles/8664098-respondent-jotform-integration-for-survey-completion-tracking.md): Recruit participants from Respondent for your Jotform survey - [What is the correct Incentive Amount for my Research Project?](https://help.respondent.io/en/articles/5471087-what-is-the-correct-incentive-amount-for-my-research-project.md): How much should you pay participants for their feedback? What is a good incentive payment amount to pay the research participants for their time, opinions, feedback, and expertise? ## Targeting & Recruiting - [What countries can I recruit in on Respondent?](https://help.respondent.io/en/articles/5471299-what-countries-can-i-recruit-in-on-respondent.md): Does Respondent recruit internationally? Are there countries I cannot recruit in? - [Filtering, Targeting, and Qualifying](https://help.respondent.io/en/articles/5482285-filtering-targeting-and-qualifying.md): We make it easy for Researchers to find the perfect target audience for their research projects! - [How Respondent Recruits Research Participants](https://help.respondent.io/en/articles/5482532-how-respondent-recruits-research-participants.md): Overview of how we recruit people to participate in your projects. - [Can Respondent Recruit People Under the Age of 18?](https://help.respondent.io/en/articles/5486208-can-respondent-recruit-people-under-the-age-of-18.md) - [Filtering](https://help.respondent.io/en/articles/5489421-filtering.md): How do I filter people by the demographic I'm looking for? - [Screener Survey Targeting Options](https://help.respondent.io/en/articles/5678222-screener-survey-targeting-options.md): Target your participant target audience by Gender, Education Ethnicity, & Age Range - [Census Data for Quotas](https://help.respondent.io/en/articles/11395401-census-data-for-quotas.md): Better understand your target audience with Census Data - [Audience Quotas](https://help.respondent.io/en/articles/11395416-audience-quotas.md): Set quotas for different audience segments ## Zoom and Virtual Interviews - [Zoom Integration for Respondent Researchers](https://help.respondent.io/en/articles/5823263-zoom-integration-for-respondent-researchers.md): Respondent supports Zoom integration for seamless and effortless scheduling your recruited/invited participants! See below! ## Respondent's AI Interviewer - [Overview of Respondent's AI Interviewer](https://help.respondent.io/en/articles/15688825-overview-of-respondent-s-ai-interviewer.md): What the AI Interviewer is, how it runs your interviews, and when to use it. - [Creating an AI Interviewer project](https://help.respondent.io/en/articles/15688889-creating-an-ai-interviewer-project.md): Use the AI powered setup to go from a plain language brief to a launch ready project in minutes. - [Build your Screener and AI interview guide](https://help.respondent.io/en/articles/15688896-build-your-screener-and-ai-interview-guide.md): Set the Screener that decides who qualifies, choose how Participants are invited, then build the interview the AI runs. - [Reviewing AI Interview Results, Recordings, and Transcripts](https://help.respondent.io/en/articles/15688926-reviewing-ai-interview-results-recordings-and-transcripts.md): Read your data on the Results tab: completion metrics, AI summaries, and full transcripts. - [Writing a great AI interview](https://help.respondent.io/en/articles/15688928-writing-a-great-ai-interview.md): How to design questions, follow ups, and framing that get rich, honest answers from the AI Moderator. - [Pricing and Credits for AI Interviews](https://help.respondent.io/en/articles/15688931-pricing-and-credits-for-ai-interviews.md): How AI interviews are billed, and how the cost relates to the incentives you pay Participants.