Help Center

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Help Center

I am a Researcher

I am a Researcher

Using Zoom with Respondent

Getting Started

How Respondent recruits research participants

Viewing your Research Projects

What countries can I recruit in on Respondent?

How Respondent Works

Teams

Adding Colleagues to your Organization in Respondent

Editing your Organization Details and Deleting an Organization

Setting up an Organization

How to set up multiple organizations

Setting Up a Project

Filtering by Past Participation

Project Summary Page/Launching your Project

What is the best research methodology?

Video Walk-Through: How To Set Up a Project on Respondent

What is the right number of screener questions to ask?

How to Set up a Marketplace Project

Tips on writing a great "Project name" and "Respondent Pitch"

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Audience Targeting

What Are Skills?

Industry Professionals Vs. General Population

Targeting Industry Professionals

Qualifying by Ethnicity

Qualifying

Qualifying by Age Range

Filtering by Gender

Filtering by Location

Setting up a Target Audience

Targeting the General Population

Filtering

Qualifying by Education Level

Targeting by Job Titles & Industries

Targeting

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Screeners & Qualifying Questions

Checkboxes Question Type

Comment Box Question Type

How to Make a Question Required

How to Add Batch Answers

How to include an "Other" Answer Option

Skip logic in multiple choice questions

Single-Line Text box Question Type

Setting up your Qualifying Questions (Screener Survey)

Multiple Choice Question Type

Numeric Box Question Type

Slider Question Type

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Project Details

How to Set Up your Project Details

Project Name and Project Pitch

Adding an NDA to your project

Research Method and Types of Research Projects

Setting your Incentive

How to hide my company name

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Creating Your Calendar

How to set your Calendar's timezone

Calendar Information Settings

Creating and Editing a Calendar

Calendar Availability

How to deactivate or activate your calendar

Google and Outlook Calendar Integration

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Managing Research Participants

Viewing your Participant Responses

How to hide or unhide participants

Managing Quotas and Segments

Exporting your participant response

A research participant has misrepresented themselves

Disqualifying Qualified Participants

Analytics Page

Video Walk-Through: Managing a Project on Respondent

Managing Research Participants

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Participants' Status

Participant Status: Invited

Participant Status: Qualified or Not Qualified

Participant Status: Scheduled

Participant Status: Attended or No Show

Participant Status: Cancelled

Research Participant Status

Participant Status: Paid

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Contacting Participants

Collecting Participants Contact Information

Messaging a Research Participant

Scheduling Your Participants

Inviting Participants

Inviting my own participants or past participants

How to un-invite a participant

What happens when you miss a booking with a participant?

How to cancel or reschedule a booking

Viewing and Managing your Bookings

How to schedule research participants' interviews/bookings for your project

Cancellation Policy

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Paying Research Participants

How Incentive Payments Work

How To Pay Incentive Payments

Payment receipt / invoice

Can I pay incentives off the platform?

How to Set the Right Incentive

Paying Participant Incentives

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Manage your project

How to Preview a Screener

How to Close a Project

Project Followers and Notifications

How to Pause a Project

Duplicating a Project

Editing your Project

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Project Statuses

Project Status

Billing

Project Pricing

Service Fees

Refund Policy

Payment Options

View and Update your Billing Information

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Account Settings

Editing your Respondent Profile

Profile Notifications

Terms & Conditions

Terms of Use, Security Statement, Privacy Policy, and GDPR policy

Contacting Support

HIPAA Compliance

FAQs

New Researcher Sign-Up

Respondent Data Security and Privacy

Why isn't the buffer working?

Can I share a calendar across projects?

How long until I begin seeing responses to my study?

Can I contact or phone screen participants before scheduling them to participate?

Can Respondent recruit people under the age of 18?

I am inviting Respondents, but no one is scheduling - what can I do?

What Reminders/Confirmation Emails are Sent to My Qualified Participants?

What does the invitation to participate look like?

What do I do if a Respondent doesn’t show up?

I'm trying to pay, but getting an AVS error?

I am a Researcher. Can I Sign Up to Participate in Studies?

Why is my project 'paused'?

What is the right number of screener questions to ask?

When should I create multiple recruits for the same research project?

How to invite Respondents to a diary study

Can I conduct quantitative surveys on Respondent?

My project has multiple stages - what do I do?

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