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Help Center
I am a Participant
I am a Researcher
Getting Started
Teams
Setting Up a Project
Audience Targeting
Screeners & Qualifying Questions
Project Details
Creating Your Calendar
Managing Research Participants
Participants' Status
Contacting Participants
Scheduling Your Participants
Paying Research Participants
Manage your project
Project Statuses
Billing
Account Settings
Terms & Conditions
FAQs
I am a Participant
Respondent Overview
Participating in Studies
Scheduling
Payments
Referrals
Account and Privacy
FAQ
I am a Participant
The screener survey doesn't have a 'none of the above' response
Respondent Overview
Messaging A Researcher
How does the platform work?
Signing up for a Research Participant account with Respondent
Participating in Studies
I am 100% qualified for projects, why haven't I been chosen?
Remote Projects vs. In Person Projects
Apply to Participate in a Project
What happens if I provide false or misleading responses?
What can I do to get more invites / be chosen more often?
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Scheduling
I've been invited, why can't I book a time?
I can't book a time
I need to cancel my appointment
How do I reschedule my appointment?
What happens if the Researcher cancels or No Shows?
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Payments
I have been paid my incentive to the wrong email address
I don't have a PayPal account
Where can I see if I've been paid?
I have participated in a paid interview, but not received my incentive
Fulfillment Fee Explained
What is the status of my payment?
I have taken a survey, why wasn't I paid?
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Referrals
Referral Policy
I referred someone to a study but they aren't showing up in "my referrals"
I referred someone to Respondent but they are not showing up in "my referrals"
Account and Privacy
Respondent Data Security and Privacy
Why does my phone number have to match my location?
Why do I have to add my photo and what should my photo look like?
I am having trouble verifying my phone number
Why is there no field to input my "work email"?
Why do I have to verify my work email?
Why won't my social account connect?
How do I deactivate my account?
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FAQ
Why should I add my social account links?
I need help understanding the referral process
I cannot edit my profile, why?
I am not receiving my email verification