Many times an Unmoderated or Diary doesn't require you to use the Respondent calendar, however, you will still need to send an invitation to the Participant in the project dashboard.
This helps you track each participant in the project dashboard as they complete your study.
Here's how to do that:
Create a calendar. This will allow you to send the invites to your Participants. Your calendar doesn't have to be fancy, just enabled.
When you are ready to get started with your UX testing, in the Participant tab, click on the blue INVITE button for each Participant you want to include in your study. When the invitation pops up on the screen, put an alternate calendar link, or your company URL in the Use Another Meeting Service or Location field.
Finally, in the Add a Message or Special Instructions Box inform the Participant that they won't be booking time with you on the Respondent calendar, but they need to accept the invitation Respondent sends them via email or SMS in order to mark them Attended and Pay their incentive for participating in your study.
If you have a special project link for your UX study, paste it into the instructions box as well.
When the Participant accepts your invitation, they will see the special instructions and UX link, and their status will change to Mark as Attended.
When you receive their completed study, click Mark as Attended, and the button will update to Pay, and the Participant will move into the project payment tab.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
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3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!