Prior to launching a project, you can edit any aspect of the project Details, Audience targeting, or Screener Questions. Once a project is launched, you can edit some aspects of the project, but not all of them.
How to edit a project:
Open your project
Click Edit button in the top right.
Pro Tip: Editing a launched project, including the incentive, will not change anything for participants who've already opted into your project. The changes will only apply to new participants.
List of what can be edited on a Launched Project:
Project Name
Internal Name
Respondent Pitch
Remote Link (for remote projects only)
Time Required & Timezone
Incentive
Edit Screener Questions
Add Screener Questions
List of what can't be edited on a Launched Project:
Target Number
Target Audience (Industry Professional vs General Population)
Research Method
Kind of Research
Any of the Audience Targeting Details (Filtering, Targeting, Qualifying settings)
Delete Screener questions
Pro Tip: If you need to edit these details, you can Copy your project and republish it.
FAQs:
Why can't I edit certain fields?
Some fields can't be edited because they affect who receives information about your project or they impact the project tracking in our system.
Really? I can't edit any of those fields? but I need to!
If you need to edit one of the none editable fields, you may reach out to Customer Support. Our team can help get some of that information edited but reserve the right to leave a project as-is.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!