The Incentive is the amount of compensation you intend to provide the research participants for their participation. The Incentive is essential to the success of a project and will depend on the length of the project, what type of project it is, and whom you intend to recruit.
Setting up and Editing the Incentive
The Incentive you decide to pay your Participants is posted on the Details Page.
Create a New Project or edit a Draft Project
Under the "Details" section, locate the "Incentive" section
Select the dollar amount you want to pay each participant for their time.
Incentive Payment Details
Amount - We allow a minimum incentive of $5 and a maximum of $1000. Researchers can pick any incentive between those amounts in $5 increments. Use our free, simple incentive calculator to decide the right incentive to recruit participants.
Currency - Incentives are listed and paid in USD. We don't offer other currency options at the moment.
Paying off the platform - Participants must be paid their incentives through the Respondent platform for participating in a marketplace project. There are no exceptions.
We don't allow payments in cash, on-site, or as gift cards.
Editing the Incentive
Once you publish your project you can edit the incentive by following these steps:
Select the project name on the main project dashboard
Select Edit to open the screener
On the Details page use the slider to edit the incentive amount
Edit the incentive amount
Click the Save & Back button in the upper right-hand corner
Only new applicants applying to your project will see the updated incentive amount. If you would like the incentives updated for all of your Participants, reach out to support after you mark your Participants ATTENDED and before you mark them PAID.
Paying Participants their Incentive
Respondent pays participants their incentive through the platform.
Remember: Editing the incentive will not change the incentive amount for participants who have already applied to participate in your project.
Please Note: Respondent reserves the right review and audit all accounts on the platform, including those of Researchers, Partners and Participants, and the profiles, projects and participation they represent. Occasionally, we may remove any/all of the previously listed if we find they violate our Respondent Code of Conduct, Terms of Service, Privacy Policy, or platform quality standards. In some unique instances, as a result of these removals, we may be unable to continue communication threads, follow up or close out tasks or projects, provide additional information, or issue incentive payments.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!