There may be circumstances in which you want to retract an Invite. In these cases, you can disable their ability to book an interview.

For projects that require a calendar, selecting Cancel Invite will prevent participants from being able to schedule a session with you.

If they've already been scheduled, you can cancel their booking on the Bookings tab.

For projects that are running on another platform, canceling the invite does not stop access to the third-party platform link you've sent them. We recommend that you close the project on the third-party platform entirely, or retract the unique link that has been sent to them from being activated.

How to reach Respondent Support:
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1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
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2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
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3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
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4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
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We look forward to helping you! Thanks for being the best part of Respondent!