We offer 2 main payment options at Respondent -- Paying as you go via credit card*, or purchasing credit in advance via credit card or ACH.
Email receipts for purchased credits are sent to the Owner of the organization.
*Currently, we do not accept pre-paid credit cards or debit cards.
Pay as you go with a credit card
When you wish to add a credit card to your Org's profile, you can start your project without paying anything! Once you complete your project, you can pay our participants via that credit card and will only pay for the interviews you've fully completed.
Here's a bit more on adding a credit card to your account.
You can purchase credit in advance of your projects and then can use this credit to pay your participants and pay our service fee.
When you purchase credits, they will be split between incentive credit and service fee (recruitment) credit. The incentive credit can be used to pay the incentives, and service fee credit can be used to pay our service fees.
Since the service fee that we charge is 50% of the incentive, we automatically base the split in credits on this ratio. For example, if you want to spend $1000 total on credits, we'll split that as $667 in incentive credit, and $333 in service fee (recruitment) credit.
Credits purchased are not refundable, but they won't ever expire. You can come back at any time and use them as needed!
Buying credits via credit card
Credit can be purchased by credit card via the Billing tab:
Under Billing, click "Credits"
Under Buy Credits, select the amount of credit you want to purchase
When purchasing credit, we will automatically set up the standard ratio of incentive credit to recruitment credit, however, these fields can be edited to have customized amounts.
There is a 3% Transaction Fee applied to all payments with Credit Card.
Buying credits via ACH (invoice payments)
Credit can also be purchased via ACH through an online invoice. When purchasing credit via an invoice, we will need either a signed SOW or a completed PO in order to proceed.
Here are the steps to get the invoice payments:
Email our Invoices Team at firstname.lastname@example.org with the amount of credits you want to purchase (both in incentive credit and service fee/recruitment credit).
The sales team will send you an invoice
Pay the invoice online
Once we receive the payment, our team will apply those credits to your account
Note: The ACH payments require a few days to process so they are not immediately added to your account.