The Calendar Information sections allow you to personalize your calendar information such as the name of the calendar, color, and Booking details. To get to this view select your project, go to the Calendars tab, then scroll down to Calendar & Booking Details.
Name: This is the name you give your calendar. It is not public to participants. They will see the name of the project NOT your Calendar
Color: Visual representation of your calendar within Respondent
Instructions: These are the instructions included upon invitation (per respondent).
Instructions are sent only upon booking. You can also customize these instructions when you Invite your respondent.Pro Tip: Updating details will NOT change them to participants that have already been invited or booked with you. Any changes in the details or booking should be communicated with the participant via Messages.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!