After you make changes, the fields you edited will be locked for 7 days before you can update them again. This prevents participants from changing their profile to match specific project criteria, which helps maintain the quality and integrity of the platform.
How It Works
When you edit your profile and click save, you'll see a confirmation modal:
Confirm profile changes. Edited fields will be locked for 7 days to prevent profile updates to match project criteria. Please review before saving.
"Confirm profile changes" modal with Cancel and Confirm changes buttons
Once you click Confirm changes, the fields you edited will be locked for 7 days. You'll need to wait until the lock period ends before you can update those fields again.
What Fields Are Affected?
The 7-day lock applies to profile fields such as:
Contact details
Professional background
Profile details
What You Can Still Do During the Lock Period
Apply to studies — You can still browse and apply for most projects on the platform while your profile fields are locked.
Edit other fields — Only the specific fields you changed are locked. Other sections of your profile remain editable.
Verify your work email — Email and phone verification are not affected by the edit lock.
FAQs
Can support unlock my profile fields early? No, the 7-day lock is system-enforced and cannot be overridden manually.
I made a mistake in my edit. Can I fix it? Unfortunately, you'll need to wait until the 7-day lock period ends to make corrections. That's why the confirmation modal asks you to review before saving.
How do I know when my fields will unlock? You'll know your fields are unlocked when they become editable again. The fields will simply be available to edit as normal.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!