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I Have Participated in a Paid Interview, but Have Not Received My Incentive
I Have Participated in a Paid Interview, but Have Not Received My Incentive

After you complete a project, it is the responsibility of the Researcher to mark you as ATTENDED and process your incentive payment.  

Justin L avatar
Written by Justin L
Updated over a week ago

You can check on the status of your incentive payment by navigating to the 'my projects' tab in your project dashboard. Once there, you'll see the status of each you're actively working on.

  • Invited: You have been invited, but have not yet confirmed a time to connect

  • Scheduled: You are scheduled to attend

  • Attended: Your participation has been confirmed

  • Paid: Your payment has been processed, and payment is on its way

Please note, it is the Researcher's responsibility, not the Respondent platform, to confirm your attendance and process your incentive payment.

Attendance & Payment

When marked as 'Attended' by the Researcher, Respondents will receive a notification via email that their attendance has been confirmed. Please note, this does not mean your payment is on its way.

Some researchers like to process all their outstanding incentives in a single transaction at the end of the study, others like to pay Respondents as soon as they have attended their session. This is at the discretion of the researcher (and their billing department).

I have not been marked as Attended

If you participated in a moderated study it is the suggestion of the platform that Respondents send the researcher who conducted your study a message, asking the Researcher to mark you 'Attended' and process your incentive payment.

Researcher contact details can be found in your research confirmation email.

Please note: Unmoderated studies are typically performed with a larger group of respondents, over varying dates, and typically Researchers mark attendance and process incentive payments in batches. You will NOT have access to the Researcher's contact information.

Can I contact the Researcher about my Attendance and/or Incentive Payment?

All incentive payments are at the discretion of the Researcher. If a Researcher believes that the information provided on the initial screener and the answers you provide at any time during a scheduled meeting is false, contradictory, or misleading, the interview may be ended early, and no incentive will be paid for the project.

Questions? Comments? Feedback? Please use the in-app messaging tool to contact the Researcher directly. For Respondent's Support Team, use the blue chat bubble in the bottom right have corner of your screen to start chatting with us right away!

Respondent Support

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