You can check on the status of your incentive payment by navigating to the 'My Projects' tab in your project dashboard. Once there, you'll see the status of each you're actively working on.

Please note, it is the Researcher's responsibility, not the Respondent platform, to confirm your attendance and process your incentive payment. All payments are executed by the researcher (not Respondent) and are paid through the Respondent platform to you directly (via Tremendous virtual gift card).

When marked as 'Attended' by the Researcher, Respondents will receive a notification via email that their attendance has been confirmed. Please note, this does not mean your payment is on its way.

Some researchers like to process all their outstanding incentives in a single transaction at the end of the study, others like to pay Respondents as soon as they have attended their session. This is at the discretion of the researcher (and their billing department).

If you participated in a moderated study it is the suggestion of the platform that Respondents send the researcher who conducted your study a message, asking the Researcher to mark you 'Attended' and process your incentive payment.
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Researcher contact details can be found in your research confirmation email.

Please note: Unmoderated studies are typically performed with a larger group of respondents, over varying dates, and typically Researchers mark attendance and process incentive payments in batches. You will NOT have access to the Researcher's contact information.

All incentive payments are at the discretion of the Researcher. If a Researcher believes that the information provided on the initial screener and the answers you provide at any time during a scheduled meeting is false, contradictory, or misleading, the interview may be ended early, and you may not be paid for (or paid in full for) the project.
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Questions? Comments? Feedback? Please use the in-app messaging tool to contact the Researcher directly. For Respondent's Support Team, use the blue chat bubble in the bottom right have corner of your screen to start chatting with us right away!

Notice on Delayed Payments: Please note that most projects on the Respondent platform are paid within 7-10 business days of your completion of tasks/completion of the project participation. In some instances, due to circumstances outside of Respondent's control (as payments come directly from the researcher via our platform, not from Respondent), payments may be delayed beyond this initial 7-10 business day period.
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​Delayed Payment Action Plan: If your participation incentive payments is delayed beyond the 7-10 business day period outlined about, please reach out to the researcher directly using the in-app messaging tool built into the Respondent platform. If multiple attempts to contact the researcher in-platform are unsuccessful, please contact our Support Team and we will reach out to the researcher on your (and other participants) behalf to initiate payment.

​Important Note: Acceptance of payments from Researchers outside of the Respondent platform is strictly prohibited. Payments made from Researchers should always be completed in our platform and paid via Tremendous eGift Card. At this time, we do not support any other payment methods.
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​Please Note: Respondent reserves the right review and audit all accounts on the platform, including those of Researchers, Partners and Participants, and the profiles, projects and participation they represent. Occasionally, we may remove any/all of the previously listed if we find they violate our Respondent Code of Conduct, Terms of Service, Privacy Policy, or platform quality standards. In some unique instances, as a result of these removals, we may be unable to continue communication threads, follow up or close out tasks or projects, provide additional information, or issue incentive payments.

How to reach Respondent Support:
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1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
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2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
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3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
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4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
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We look forward to helping you! Thanks for being the best part of Respondent!
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