You've been selected to participate in a project! Now, what happens?
You will receive instructions from your Researcher via email regarding the Date/Time for your participation and you can find additional information in the project details by clicking on the name of the project in your project dashboard.
Checking in on time:
Check-in on time. It's very important. Some researchers have many interviews per day and may set a limited amount of time or grace period to check-in for the interview.
Checking in late:
Try not to be late for your meeting with the Researcher. This may cause you to be marked as a CANCELLATION or NO SHOW, and therefore you will not receive any incentive for the project.
Anytime you have questions about the project details, or if you're running late or need to reschedule, message the researcher through the website using the message thread in the project.
As a global company, we know that you might sometimes encounter a virtual call with a researcher and that the meeting can seem challenging when there is any language barrier. Whenever you face a distracting call or a communication issue, language barrier, or you feel the call isn't being conducted professionally:
Pause and take a breath.
Let the Researcher know that you would like to end the call.
Don't be confrontational or send messages to the researcher after the call.
Reach out to Respondent Customer Success with your feedback, and allow the team to determine contacting the researcher and helping get you rescheduled is a viable option.
Some Researchers include detailed instructions with hyperlinks to connect to the interview, so be sure to read all of the project details so you're prepared for your virtual meeting and understand what is expected of you!