To check your payment status, click 'my surveys' and then find your relevant project.

The following are the possible payment statuses once your payment has been issued by the researcher.


Payment Sent: The researcher has issued your incentive and it is on its way.

Paid: The incentive was sent successfully to the PayPal account on file and there should now be a Transaction ID that can be used to follow up with PayPal support.


Error: The platform will display a red error and specifically explain why the transaction failed.

In these cases, you'll need to follow up with PayPal support directly to ensure your account is able to receive payments. Once confirmed, you can reach back out to us to have your payment reissued.


Please note: Researchers may take several days to mark Respondents as PAID after participation in the project. If you have been marked ATTENDED and have not been marked as PAID within 10 business days*, please reach out to the researcher to remind them to process your incentive payment.

If your payment is scheduled for a date that falls on a holiday, or over the weekend, please keep in mind that you will be paid within 1-2 business days after that date.

Respondent is unable to mark attendance or issue incentives on behalf of researchers.


*Beyond 10 business days, please contact us at support@respondent.io

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