Are you ready to get paid for surveys, focus groups or any research method that your researcher has requested from you? Here's how to check the status of your payout.
To check your payment status, click 'my surveys' and then find your relevant project.
The following are the possible payment statuses once your payment has been issued by the researcher.
Payment Sent: The researcher has issued your incentive and it is on its way.
Paid: The incentive was sent successfully to the PayPal account on file and there should now be a Transaction ID that can be used to follow up with PayPal support.
Error: The platform will display a red error and specifically explain why the transaction failed.
In these cases, you'll need to follow up with PayPal support directly to ensure your account is able to receive payments. Once confirmed, you can reach back out to us to have your payment reissued.
Please note: Researchers may take several days to mark Respondents as PAID after participation in the project. If you have been marked ATTENDED and have not been marked as PAID within 10 business days*, please reach out to the researcher to remind them to process your incentive payment.
If your payment is scheduled for a date that falls on a holiday, or over the weekend, please keep in mind that you will be paid within 1-2 business days after that date.
Respondent is unable to mark attendance or issue incentives on behalf of researchers.
*Beyond 10 business days, please contact us at support@respondent.io
Notice on Delayed Payments: Please note that most projects on the Respondent platform are paid within 7-10 business days of your completion of tasks/completion of the project participation. In some instances, due to circumstances outside of Respondent's control (as payments come directly from the researcher via our platform, not from Respondent), payments may be delayed beyond this initial 7-10 business day period.
Delayed Payment Action Plan: If your participation incentive payments is delayed beyond the 7-10 business day period outlined about, please reach out to the researcher directly using the in-app messaging tool built into the Respondent platform. If multiple attempts to contact the researcher in-platform are unsuccessful, please contact our Support Team and we will reach out to the researcher on your (and other participants) behalf to initiate payment.
Important Note: Acceptance of payments from Researchers outside of the Respondent platform is strictly prohibited. Payments made from Researchers should always be completed in our platform and paid via Tremendous eGift Card or PayPal. At this time, we do not support any other payment methods.
Please Note: Respondent reserves the right review and audit all accounts on the platform, including those of Researchers, Partners and Participants, and the profiles, projects and participation they represent. Occasionally, we may remove any/all of the previously listed if we find they violate our Respondent Code of Conduct, Terms of Service, Privacy Policy, or platform quality standards. In some unique instances, as a result of these removals, we may be unable to continue communication threads, follow up or close out tasks or projects, provide additional information, or issue incentive payments.