In order to collect your payment, please connect an additional email address to your PayPal account. Details of how this is done, are found here.
Missing incentive payments will be sent only after the project and incentive amount are confirmed. A Transaction ID number is provided by our Customer Success Team when the incentive payment is resubmitted to your new PayPal email address.
When contacting our Customer Success Team, please be sure to include:
New PayPal email address
Name of the project(s)
Please allow us 5 business days to process the incentive payment(s) to the new PayPal email address. Thanks for your patience!
And don't forget to update the new PayPal email address on your Participant Dashboard!