How AI interviews are priced
AI interviews are priced as moderated sessions. The cost of each completed interview is drawn from the recruitment funds in your account, the same funds you use to run any study on Respondent.
You are only charged for completed interviews. When you launch, the estimated cost moves to a project hold, and you are billed as Participants complete their sessions.
Incentives are separate
The cost above covers conducting the interviews. The incentive you pay each Participant for their time is separate. You set it when you create the study, and it is shown to Participants before they apply.
Estimating a study
The Launch page shows the full breakdown before you publish: a recruitment cost for the interviews, plus your Participant incentives, with a running total. Use it to size a study before you commit.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!