As interviews complete, the Results tab becomes your workspace for analysis.
Completion metrics
The top of Results shows Completed interviews, including how many of your starters finished, and Completion time, so you always know where things stand.
The results grid
Each Participant has a row. For every completed interview, the grid shows:
Tagline. A one line characterisation of the Participant, for example chooses external tools for speed but keeps sensitive work in house. A fast way to scan who is who.
Summary. A short bulleted digest of what the Participant said across the interview, so you can grasp a session without reading the full transcript.
Answers by question. One column per interview question, with each Participant's answer in place. Read a single question down its column to compare how everyone answered it.
Open a Participant to see the full interview
Click any Participant to open their session. Inside you will find:
The recording. Play back the session video at the top of the panel.
The transcript. The full conversation, grouped under each interview section. Every turn is labelled, so you can follow exactly how the conversation went. The AI appears as Moderator for your questions and Moderator (follow-up) for the probes it added in the moment, and the Participant appears as Respondent.
The Participant's profile. Select Show profile to open their full record next to the interview, including their status and verification and the Matching, Profile, and Message tabs, with demographics, employment, and location. Useful for reading an answer in the context of who gave it.
Use Hide video to focus on the transcript, and use the download icon to save the session.
Exporting
Select Download all transcripts on the Results tab to export the full set for analysis elsewhere.
How to reach Respondent Support:
1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!
2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!
3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.
4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!
We look forward to helping you! Thanks for being the best part of Respondent!