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Overview of Respondent's AI Interviewer

What the AI Interviewer is, how it runs your interviews, and when to use it.

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Written by Rachel Ganon

The Respondent AI Interviewer runs your interviews for you, and you step in for the conversations that call for a human. It conducts in depth, AI moderated interviews with our verified Participants, asking your questions, probing with intelligent follow ups, and adapting in real time. Every session is recorded and transcribed as it completes.

When to use it

  • The depth of an interview, at the scale of a survey. The AI runs hundreds of conversations in parallel, so you hear the full why behind every answer, not just the handful you could schedule by hand.

  • From question to insight in days, not weeks. No recruiting calls, no scheduling, no manual note taking. Interviews run on their own and transcripts land the moment each one closes.

  • Every interview is a strong interview. The AI never rushes and never misses a follow up, and it asks every Participant the same sharp questions. Backed by a verified panel with a 0.3% fraud rate, your inputs are as reliable as your method.

How it works

From setup to results, an AI Interviewer project runs in a few stages:

  1. Describe your Project, and the AI drafts the title, description, goals, targeting, and Screener for you to refine.

  2. Build your Screener and interview, the questions that decide who qualifies and the questions the AI asks the people who get in.

  3. Launch and recruit from the Respondent panel.

  4. Let the interviews run. The AI conducts each session and records and transcribes it as it completes.

  5. Review your results on the Results tab, from AI summaries to full transcripts.


See it in action:

When you need a human, step in yourself

Live moderated interviews are fully supported on Respondent. Run one as its own project, or hand pick Participants from an AI project for a deeper one to one. Use your own video tool or meet in person, and the recording and transcript come back to you.


How to reach Respondent Support:

1. Start a chat with our Support Team directly from the chat support "bubble" in the bottom right hand corner of your screen (when logged into the Respondent platform). From there, our AI auto-help agent will immediately begin assisting you!

2. Our Support queues are monitored by real humans Monday through Friday, from 11:30 AM Eastern US until 7:30 PM Eastern US, excluding US federal holidays. Please allow more time for our assistance on Monday's and following US federal holidays, as we will be working to get caught up across all pending requests. There is no need to duplicate your outreach or send multiple follow ups, we will be with you as soon as we can!

3. In the event our AI auto-help agent is unable to resolve your issue, or answer your question, simply ask to speak to a human or select the "Talk to a Human" option at anytime and your thread will be escalated for a team member to review.

4. In the event the chat service is down or otherwise unresponsive, please email support@respondent.io as a backup option to reach our team. In order to keep queues organized and our follow up as efficient as possible, please only reach out via one method (either in-app Support Chat or email). Thank you!

We look forward to helping you! Thanks for being the best part of Respondent!

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