Starting on Wednesday, May 28, 2025, select participants will be able to collect their participation incentive via virtual Gift Card (directly integrated with Tremendous) instead of using PayPal.
For information on how the Tremendous payments will work, how you will select and choose your virtual gift card, and how you will be paid, please see our Help Center article specific to new Tremendous payments, here.
Q: Do I need to create a new Tremendous account, or do I need to link anything new or different to my Respondent account as a result of these new payment options?
A: No, you do not! You do not need to create a Tremendous account, there is no additional login information to create or remember, and there is nothing else needed/no changes required to your Respondent account!
Q: What virtual gift card options are available to me?
A: The short answer is, too many to list! The specific options will be determined based on the country you are located in, as not all gift cards are supported everywhere. That said, you will find multiple options including VISA virtual gift cards as well as gift card options from top retailers across the globe.
Q: Where will my Tremendous virtual gift card be sent?
A: Your gift card selection and the virtual gift card itself, will be sent to the primary email address on file with your Respondent account. This will be the same email address that you use to log into your Respondent participant account and view projects, participate in research studies, and the like.
Q: Do I need access to my email address in order to select and/or claim my virtual gift card incentive?
A: Yes, you will need access to the primary email address associated with your Respondent participant account in order to claim your virtual Gift Card.
Q: Why are you paying some participants via Tremendous virtual gift and others still via PayPal?
A: We are slowly rolling out Tremendous virtual Gift Card payments to all Respondent participants starting in June 2025. The slower, more methodical rollout ensures we account for any issues and can effectively communicate to participants about this change. We expect to have all payments to all participants be through Tremendous very quickly, within in the coming weeks/months.
Q: What gift card option is the best for me if I loved being paid via PayPal?
A: This one is easy, you'll want to go with the VISA virtual gift card! This option will give you the most flexibility and can be used nearly everywhere VISA is accepted!
Q: How long will it take for me to be paid after completion of a research study/project?
A: Nothing changes here - In most cases we expect payments to be sent 7-10 business days after your participation has completed. The payment processing is quicker via Tremendous (than it was with PayPal), so in some instances, we expect that payments may deliver even sooner than 7-10 business days.
Q: Where and/or how do I used my virtual VISA gift card?
A: You can use your prepaid Virtual Visa card anywhere that prepaid cards are accepted in 212 countries and regions around the world (excluding some prohibited merchants). The virtual VISA gift card cannot be used for reoccurring subscriptions or installment payments. Tremendous has a super helpful resource that breaks down all of the specifics, here!
Q: Where can I use my virtual gift card in the UK, France, and Germany?
A: There are many popular merchants in the UK, France, and Germany where you will be able to use your virtual gift card. For a list of some of the most popular merchants, please click here.
Q: Virtual gift cards are known to be difficult to spend if they have small balances (or small balances remaining). How can I spend a virtual gift card with a small balance, or an odd remaining balance?
A: When using your Tremendous prepaid card, any transaction you make must be equal to or less than the remaining balance on the card. If you try to make a transaction greater than the remaining balance, the card will decline. Most physical stores allow split transactions, where you can pay for a single transaction with two or more payment methods. For additional options, please see Tremendous' tips and tricks, here.
Q: How do I check my virtual gift card balance?
A: You can check your balance by accessing your card page. Your card page will display your card information, current available balance, and transaction history.
Your card page is only accessible via the link that was sent to you. To check your balance, click on the blue "view card" button in the email you received from Tremendous. For a step-by-step guide to checking your virtual gift card balance, please click here!