This is an issue with your credit card and our processing platform - Braintree.

After the 'gateway rejected: AVS error" message there should be a little letter in brackets. The letter in brackets explains the reason for the error.

Here is a complete list of the AVS errors with their corresponding letter explaining the issue; https://developers.braintreepayments.com/reference/general/processor-responses/avs-cvv-responses#avs

If you can not find a solution on the list of errors, please email support@respondent.io and someone will be in touch with you ASAP.

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