Cancellation by the Research Participant

Research participants are able to cancel their booking time up to the booking time. If they cancel within 4 hours, their account is penalized, but they are still able to cancel. 

When a research participant cancels their attendance, The Researcher will be notified of the cancellation via an automated email. After a cancellation, the Researcher can invite a replacement research participant at their discretion.  

The Researcher will not be charged for any participant that cancels or does not show up for a scheduled project.

Cancellation by the Researcher

Researchers can cancel up to 24 hours prior to the booking time. If the researcher do not cancel any scheduled participants over 24 hours of the booking, the researcher is liable to pay respondent incentives & service fees in full

How to Cancel a Booking

You can cancel a Respondent who is scheduled to attend by following these steps: 

  1. Click the project name
  2. Click Booking
  3. Click the little settings icon to the right of the booking time
  4. Click "Cancel" 
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