Cancellation Policy

Cancellation Policy What happens when a research participant cancels?

Cancellation by the Research Participant

Research participants are able to cancel their booking time up to the booking time. If they cancel within 4 hours, their account is penalized, but they are still able to cancel. 

When a research participant cancels their attendance, The Researcher will be notified of the cancellation via an automated email. After cancellation, the Researcher can invite a replacement research participant at their discretion.  

The Researcher will not be charged for any participant that cancels or does not show up for a scheduled project.

Cancellation by the Researcher

Researchers can cancel up to 4 hours prior to the scheduled booking time.

If the researcher attempts to cancel within the 4 hour time window of the scheduled time slot, then the researcher is liable to pay respondent incentives & service fees in full

Please note: A canceled invitation to meet with a Researcher is not the same as the cancellation of a scheduled meeting on the Researcher's calendar. Canceled invitations are not eligible for an incentive payment.

How to Cancel a Booking

You can cancel a Respondent who is scheduled to attend by following these steps: 

  1. Click the project name
  2. Click Booking
  3. Click the little settings icon to the right of the booking time
  4. Click "Cancel"