Cancellation Policy What happens when a research participant cancels?
Cancellation by the Research Participant
Research participants are able to cancel their booking time up to the booking time. If they cancel within 4 hours, their account is penalized, but they are still able to cancel.
When a research participant cancels their attendance, The Researcher will be notified of the cancellation via an automated email. After cancellation, the Researcher can invite a replacement research participant at their discretion.
The Researcher will not be charged for any participant that cancels or does not show up for a scheduled project.
Cancellation by the Researcher
Researchers can cancel up to 4 hours prior to the scheduled booking time.
If the researcher attempts to cancel within the 4 hour time window of the scheduled time slot, then the researcher is liable to pay respondent incentives & service fees in full.
Please note: A canceled invitation to meet with a Researcher is not the same as the cancellation of a scheduled meeting on the Researcher's calendar. Canceled invitations are not eligible for an incentive payment.
How to Cancel a Booking
You can cancel a Respondent who is scheduled to attend by following these steps:
- Click the project name
- Click Booking
- Click the little settings icon to the right of the booking time
- Click "Cancel"